Check out the answers to our guests' most common questions:
- What's your cancellation policy?
Cancellations made more than seven days from the date of the tour will be charged an administrative fee of $15.00 per person. There is no refund for cancellations made less than seven days from the date of the tour.
- What about weather cancellations?
The captain decides whether or not to sail due to weather conditions. This is Alaska, so we operate rain or shine. However, if we cancel a tour due to inclement weather, you receive a 100% refund.
- Do you have a bathroom?
Yes, all of our boats have a marine head on board.
- What will the weather be like?
Hoonah is located in the Tongass National Forest which is a temperate rain forest. Plan for 55-65 degrees and light rain. Hope for sunshine!
- My ship gets in at __:__. Will I make the __:__ tour? Will I make it back on time to my ship?
Our tour times are built around your ship schedule. All tours offered on the day you are in port work with your ship schedule. We promise to have you back to your ship on time.
- Will I get seasick?
We get this question a lot. The waters we operate in are usually pretty calm. If you are prone to seasickness we recommend Dramamine or a wristband. Over the years, less than 1% of our guests have gotten seasick.
- How soon should I book?
We have guests that book up to a year in advance.
- Where do we meet you?
After exiting your cruise ship, proceed ashore to the Icy Strait Point Adventure Center. Once inside the Adventure Center, walk through the building and exit through door number 2 — this is clearly marked. Follow the signs to the Excursions Hub where you meet your Hoonah Travel Adventures Representative.
- Are gratuities expected?
Gratuities are never expected, but always appreciated if your crew or guide did a great job!