Frequently Asked Questions

To receive a full refund guests may cancel up to 24hrs before the experience. If for some reason your cruise ship does not make it to port, or we have to cancel due to weather, this would also be a 100% refund. No refund for cancelations less than 24hrs. This policy does not apply to Private Charters, please email for details.

Your health is our top priority! We have put special measures in place to keep all guests safe both during and after your activity. At this point in time, we are requiring employee’s and guests to wear a mask over the nose and mouth.

Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas during and between each tour. Aside from the increased cleaning above, our boats and vehicles are now deep cleaned at the end of each day. Hand sanitizer will be available to all of our guests.

Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.

Yes, all of our boats have a marine head on board.

Hoonah is located in the Tongass National Forest which is a temperate rain forest. Plan for 55-65 degrees and light rain. Hope for sunshine!

Our tour times are built around your ship schedule. All tours offered on the day you are in port work with your ship schedule. We promise to have you back to your ship on time.

We get this question a lot. The waters we operate in are usually pretty calm. If you are prone to seasickness we recommend Dramamine or a wristband. Over the years, less than 1% of our guests have gotten seasick.

We have guests that book up to a year in advance.

After exiting your cruise ship, proceed ashore to the Icy Strait Point Adventure Center. Once inside the Adventure Center, walk through the building and exit through door number 2 — this is clearly marked. Follow the signs to the Excursions Hub where you meet your Hoonah Travel Adventures Representative.

Gratuities are never expected, but always appreciated if your crew or guide did a great job!